Help Center
Find answers to common questions and get the support you need
Buying
Purchasing, payments, downloads, and licenses
Selling
Vendor accounts, payouts, commissions, and products
Account & Billing
Account settings, billing issues, and refunds
Frequently Asked Questions
Browse our marketplace and find the product you want. Click "Add to Cart" or "Buy Now", then complete the checkout using your preferred payment method (Stripe or PayPal). Once payment is confirmed, you'll get instant access to download the files.
Go to My Purchases > Downloads in your dashboard. You'll see all products you've bought with download links. Each download link is valid for 72 hours, and you can re-generate new links from your dashboard.
Each purchase includes a license key that allows you to use the product on one domain (Regular License) or unlimited domains (Extended License). Check the License Terms page for full details.
You can request a refund within 30 days of purchase if the product doesn't work as described. Go to My Purchases, select the order, and click "Request Refund". Our team will review your request within 3-5 business days.
Register for an account and apply for a vendor account from your dashboard. Once approved, you can upload products, set prices, and start earning. We take a small commission on each sale.
Vendor earnings are held for a short period (configurable by admin) before becoming available for withdrawal. Once available, you can request a payout via bank transfer or PayPal. Payouts are typically processed within 3-5 business days.
You can upload ZIP, RAR, TAR.GZ files containing your source code, themes, plugins, or templates. Each file can be up to 500MB. We recommend including documentation in your package.
Visit our Contact page to send us a message, or email support@cothery.com. We typically respond within 24 hours on business days.